Frequently Asked Questions

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Serene's fully qualified housekeepers will perform full service cleans of your property, make the beds, and replenish amenities such as the toilet rolls, shampoo, shower gels, tea, coffee, and sugar.  You can trust us to ensure we receive top ratings from guests. 

Yes. We only work on furnished homes or apartments. Please ensure your home is fully furnished and has the basic amenities such as coffee machine, tea, sugar, spices, trash cans, bags, hair dryer to mention a few - and we will also provide a list of the basics to get you started!

Once we have all the details from the Landlord such as the government ID, a fully completed House Manual, photographs, and other relevant information, we can go-live with your listing within 48 hours on Airbnb. If the photographer has completed their work, they could potentially take 2 days to edit and send me the final photographs so please bear this in mind. 

Other listing providers such as Booking.com and Vrbo have their own approval process which can take up to 3-4 weeks.

Additional charges can include: 

• Any housekeeping required after a Landlord stays in their property.
• Any maintenance work carried out by our handymen with prior Landlord approval, or giving access to a third party maintenance company.

This depends on the type of property we are managing, the revenue potential of the property, as well as the volume of properties under negotiation. Management fees are agreed based on individual accounts.